Return and refund policy:

You have the right to cancel your order within 30 days 

The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have designated, other than the carrier, takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us by email

We will refund you no later than 30 days from the day we receive the returned goods. We will use the same payment method you used for the order and you will not incur any charge for such a refund.

Conditions for returns:

To make goods eligible for a return, make sure that:

  • They were purchased in the last 30 days.
  • They are in the original packaging.

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly customized.
  • The supply of goods that by their nature are not suitable for return, for example goods that deteriorate rapidly or whose expiry date has expired.
  • The supply of goods that are not suitable for return for reasons of health protection or hygiene and that were opened after delivery.
  • The supply of goods that, after delivery, according to their nature, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Return of goods

-You are responsible for the cost and risk of returning the goods to us.

-You must send the products to the following address:

Casarrubios del Monte, Calle Monjas 16 2 D ,45950 Toledo/Spain,

We are not responsible for goods damaged or lost in return shipping.

-Therefore, we recommend a secured and traceable mail service.

-We cannot issue a refund without actual receipt of the goods or proof of return received.


If the products were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the products were not marked as a gift when they were purchased, or if the giftgiver sent the order to himself to deliver it to you later, we will send the refund to the gifter.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email