If you wish to return a product we are deeply sorry to hear that but do not worry we will help you with your return. To make returns in RenoPC you must do the following:


  1. Go to the My Account page.
  2. Select the "My Order History and Details" option .
  3. In the list of orders placed, select the order you want to return.
  4. Once inside the order information, go to the bottom and select the product you want to return.
  5. Please explain the reason for your return.
  6. Finally, click on "Make a note of authorization return of merchandise"

Once these steps are done, you will receive a confirmation email and another with the instructions for your return.


When you have requested the return now it would be to pack the item securely (in the original packaging) and include it in the invoice. It is essential that the product is complete and corresponds to the serial number of the product sent.


When you have requested the authorization of the return and you have the product well packaged, it only remains to send the product to our facilities. Here we have several assumptions:

  • If you want to return a product by withdrawal (because you no longer want the product) it is important to know that you must select the transport company that  is most comfortable for you to return the package and you have to bear the shipping costs. In these cases we recommend using the Packlink shipping comparator to see the different shipping companies and select the cheapest one for you.
  • If , on the contrary, the return is due to our  problem (defect or factory failure), we will collect the package at your home and we will bear the costs. Don't worry, you won't have to pay anything.

IMPORTANT: Once you request the return and it is confirmed, you have 14 days to send the product to our facilities. Once we receive it and check that everything is correct, we will proceed to make the refund, which can take 3 to 12 working days once we receive the package at our facilities. In the event that the product is used or the serial number does not match, we will not be able to return the product and we will send the product to you again.

If you have questions on this page you have more information on how to make a return and if you need more help, contact our Customer Service through one of the following methods: 

  • Phone: 642 245 583
  • WhatsApp:  624 108 181
  • Email: info@renopc.es