If you have received a product that is damaged we are deeply sorry to hear that, but do not worry that we will solve it.

To manage the return of a damaged product you must follow the following steps described in our changes and returns page.

Remember that if you have received a hit package, you must inform us within 24 hours of receiving the package so that we can process your claim with the transport company. If after this period of time you have NOT informed us, we can not do anything.