It occurs when the customer wants to return any product, either by regret, change of mind, or that the product, although it corresponds exactly to the description and photo of our website, is not to the liking of the buyer. The deadline to communicate this return is 30 calendar days (only for end customer) from receipt by the customer, in case of being a holiday, record by e-mail the intention of the commercial return. Along with the purchase invoice for your product, you will receive the Desistimiendo letter.
To do this, you must enter +Client Area > My Users > Returns > New Return area.
-Order number.
-Article reference number.
-Cause of return.
-Copy of the purchase invoice
To do this, you must enter your user area and fill in all the requested data.